You can delete your account yourself, from inside the app, at any time.
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Open the app
Open CuddleCloud and sign in.
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Go to Profile
Go to the Profile tab.
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Find Delete Account
Scroll to the bottom and tap Delete Account.
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Review what will be removed
Review the summary of what will be removed, for example how many journal entries and mood check-ins you have.
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Confirm it is you
Enter your password and type DELETE to confirm.
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Delete for good
Tap the confirm button. You are signed out and the account is gone.
Uninstalling the app does not delete your account. Please follow the steps above.
When you delete your account, all of the following is permanently removed:
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Your account
Your account, name, email address and profile.
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Your wellbeing data
All mood check-ins, journal entries, gratitude notes, habits, goals, daily tasks and streaks.
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Your assessments
All assessment answers and results.
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Your health tracking
All pulse readings, all cycle tracking data and settings, and all activity and step data.
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Chat and notifications
Your chat reactions, room memberships, notification settings and push tokens.
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Support and security
Support requests, and any pending verification or password reset codes.
Your chat messages are erased
Messages you sent in chat are erased. The people you spoke with keep their side of the conversation, but your messages show as "Message not available" from "Deleted User". No text you wrote, and nothing that identifies you, remains.
Nothing is kept after deletion except routine server logs, which may contain your IP address and are removed after a short period.
Use Forgot password on the sign in screen to reset your password by email, then follow the steps above.
If that is not possible, email cuddlecloud61@gmail.com from the address on your account and ask us to delete it. We will confirm your identity and remove it.
Our Privacy Policy explains how we handle your information. If you have a question about deleting your account, you can reach us here:
CuddleCloud
Email: cuddlecloud61@gmail.com
In the app: Profile, then Help & Support